Royal Shell Facilities (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us, including when using our website https://www.smokymountaincleaning.com.

1. Information We Collect

We may collect the following personal information:

• Name
• Email address
• Phone number
• Details you provide during a live chat or quote request

2. How We Use Your Information

Your information may be used to:

• Respond to inquiries or quote requests
• Schedule and confirm cleaning appointments
• Send appointment reminders via SMS or email
• Follow up on service experiences
• Improve our communication and customer service

3. SMS and Communication Consent

By providing your phone number during a chat or scheduling process, you consent to receive SMS messages from Royal Shell Facilities related to your service requests, reminders, or follow-up communications. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying “STOP” to any text message you receive from us.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. Your data is only shared with team members or service providers directly involved in fulfilling your request.

5. Data Security

We implement industry-standard measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You may request access, updates, or deletion of your personal data by contacting us at info@smokymountaincleaning.com.

7. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions, contact us at:
Royal Shell Facilities

239-205-0789

royalshellllc@gmail.com